FAQs
Are your products free from harmful chemicals like phthalates and parabens?
Absolutely! We take great care in selecting fragrance oils that are free from harmful chemicals like phthalates and parabens.
Do you use lead-free wicks in your candles?
Yes, our candles are made with 100% cotton wicks, which are free from lead and other harmful substances.
Are your candles vegan and cruelty-free?
Yes, all our candles are vegan and cruelty-free. We do not use any animal-derived ingredients or products that are tested on animals.
Are your candles made from sustainable materials?
Yes, all of our candles are crafted using 100% sustainable, renewable soy wax.
What is the difference between soy candles and traditional paraffin candles?
Unlike traditional paraffin candles, our soy candles are cleaner and eco-friendly. They do not emit harmful chemicals like paraffin candles might.
How long do your candles typically burn?
Our candles are designed to provide a long-lasting burn. The burn time may vary depending on the candle's size, but you can expect to enjoy many hours of fragrance.
Are your candle containers recyclable or reusable?
Yes, all our candle containers are both recyclable and reusable, supporting our commitment to cleaner living.
Can I customize a candle with a specific fragrance or label for a special event or occasion?
Absolutely! We offer a private labeling service, allowing you to customize candles with your preferred fragrance and labels for special events, parties, or promotions.
How do I properly care for and maintain my candles to ensure the best burn experience?
To maximize your candle's burn experience, always trim the wick to ¼ inch before lighting, and avoid burning it for more than 4 hours at a time. Keep the candle away from drafts, and never leave it unattended.
Are your candles safe to use around pets and children?
Yes, our candles are safe to use around pets and children since they are free from harmful chemicals and made with natural soy wax. Candles should never be left unattended while burning.
Do you offer international shipping for your products?
Currently, we offer shipping within the United States. However, we are exploring options to expand our shipping to international customers in the future.
What payment methods do you accept?
We accept various payment methods, including major credit cards and PayPal, ensuring a convenient and secure checkout process.
Can I track my order once it has been placed?
Yes, once your order is confirmed and shipped, you will receive a tracking number to monitor the delivery status of your package.
Do you offer gift wrapping or personalized notes for gift orders?
Currently, we do not offer gift wrapping, but we are working on incorporating this service soon.
Are there any discounts or promotions available for bulk orders?
We offer special discounts and promotions for bulk orders. Please reach out to our customer support team at info@smellslikecandles.com for more information.
What is your return and exchange policy for candles?
Given the nature of our products, we do not accept returns. However, we want you to be completely satisfied with your purchase. If there are any issues with your candles, please contact our customer support team at info@smellslikecandles.com within 14 days of receiving your order for assistance with exchanges.
How do I choose the right candle scent for my preferences or occasion?
We understand that selecting the perfect scent can be a personal choice. You can explore our fragrance descriptions on the website to find scents that align with your preferences or reach out to our team for personalized recommendations. We also offer Discovery Sets so you can try our fragrances before committing to a full-size candle.
Can I subscribe to receive regular deliveries of my favorite candles?
We are in the process of launching a subscription service for our loyal customers. Stay tuned for updates on our website and social media for details on how to subscribe.
Do you have any tips for repurposing or recycling the candle containers once the wax has burned down?
We encourage recycling and repurposing our candle containers. Once the wax has burned down, clean the container thoroughly, and it can be reused for storage, planting small plants, or organizing items around the house. Follow us on social media for more ideas
How can I stay updated on new candle releases and special offers?
To stay updated on our latest releases, promotions, and special offers, follow us on Instagram @SmellsLikeCandlesLLC and subscribe to our newsletter.
Do you offer wholesale pricing?
Yes. We love to partner and grow with like-minded retailers. For more information or to request wholesale pricing, please reach out to us at info@smellslikecandles.com.
Still have questions? E-mail us at info@smellslikecandles.com